Undocumented Students Services Coordinator

Pomona, CA
Cal Poly Pomona


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DUTIES AND RESPONSIBILITIESLeads all phases of planning, implementation, coordination, assessment, and evaluation of programs and services offered by Undocumented Students Services that support outreach, admissions, retention, and graduation efforts of the undocumented student community at CPP.

  • Establish, plan, and implement short and long-range goals, policies, and procedures for USS by assessing the needs of the student population, determining obstacles to completion of degree, and adjusting programs and services as needed.
  • Provide oversight of daily operations in the Bronco Dreamers Resource Center (BDRC) and provide lead direction to student staff, volunteers, graduate interns, and professional staff.
  • Lead the recruiting, hiring, training, payroll, and evaluation of student employees, graduate interns, and volunteers; follow and complete appropriate processes and paperwork.
  • Lead targeted outreach and recruitment activities to broaden awareness of USS services and BDRC access to undocumented students attending CPP; present and disseminate USS service information to community organizations, high schools, and community colleges to enhance college eligibility awareness and access to higher education opportunities; update promotional materials for outreach/recruitment events and maintain the USS website and social media as needed. Work collaboratively with campus partners (OREP, Project Caminos, EOP, RS, etc.) for outreach events and activities.
  • Collaborate with various campus partners (such as SSEP, university outreach, admissions, residency, financial aid, orientation, university housing, Cares services, etc.) to support the admissions, retention, and graduation efforts of the undocumented student community at CPP; identify and promote appropriate off-campus resources and opportunities to support student retention, persistence, and graduation of undocumented students.
  • Lead the development, facilitation, and implementation of holistic support services for the undocumented student community at CPP; supports student crisis, coach, and advise students on concerns related to interpersonal issues, academic concerns, career interests, and identity development; refer students to appropriate on or off campus services for additional guidance, support, or intervention. Educate students on campus practices, policies, and procedures.
  • Develop, implement, and coordinate resources, advocacy, and referral management for undocumented students; oversee resources and referral management workflow for undocumented students including but not limited to referring student cases to appropriate University or community partner; coordinate campus and community resources for complex cases; work closely with the legal team that serves undocumented students; assists CPP undocumented students with processing necessary paperwork; interpreting policy and coordinating financial resources (grants and scholarships, etc.) for undocumented students.
  • Develop and coordinate a student ambassador/peer mentoring program that promotes academic achievement, student engagement, campus involvement, and a strong sense of belonging, enhancing educational enrichment and community building activities, and fosters personal and leadership development of students.
  • Plan and facilitate programming, workshops, seminars, community engagement events, educational enrichment, and weekly and/or monthly meetings to establish a sense of community, belonging, and active engagement of the undocumented student community on campus; develop and facilitate a Senior Seminar designed to assist graduating seniors with the transition out of the University.
  • Establish strategic partnerships and collaborate with on- and -off-campus departments and organizations to develop volunteer service, internships, research fellowships, and career development opportunities for undocumented students; collaborate with the Career Center, College Corps, and Student Engagement, Leadership and Success, McNairs, etc.
  • Lead and coordinate small- and large-scale events (i.e. student retreats, conferences, Undocu Grad, Dia De Los Muertos altar, etc.)
  • Develop student learning outcomes and conduct assessments and evaluations of programs and services; synthesizes and write semester and annual reports for the department, division, donors, and grant agencies; oversee the accuracy of information in the Center's database (e.g. inputs, maintenance, and downloads data); gathers, compiles, tracks, and analyzes pertinent data and statistics; prepares and maintains a variety of narrative and statistical records and reports related to program activities and effectiveness. Work with the divisional Assessment and Evaluation team for needs for retention and graduation data reporting.
  • Develop knowledge and interpretation of Federal, State, University, Division, and departmental policies and procedures and the impact on advocacy and referral management for undocumented student success; stay abreast of policy changes and impact implications.
  • Establish and provide ongoing Dreamers/Undocu-Ally training and other pertinent educational training for the campus community regarding best practices and culturally relevant support for the needs of undocumented students.
  • Work closely with the University, Division of Student Affairs, Associated Student Incorporated (ASI), alumni, and community partners to advocate for access, equity, and the success of undocumented students.
  • Practice creativity and innovation to establish new programs and services as needed.

Monitors USS budget in conjunction with department leadership and assist with cultivating donors, raising funds, co-writing grant proposals, develop and maintain strategic partnerships.

  • Work closely with the SSEP Leadership Team to review budget projections and expenses including State, Foundation, and grant funding; monitor, maintain, and administer programming budget.
  • Monitor, maintain, and administer accurate and detailed business policies and procedures for awarding student grants and scholarships in collaboration with the Office of Financial Aid and Scholarships, etc.
  • Work with the campus financial aid office and the California Student Aid Commission regarding awareness, access, and processing of the California Dream Act Application (CADAA) and other eligible student aid for undocumented students.
  • Assist SSEP and Student Affairs development officers in cultivating donors, raising funds, developing grant proposals, and administering grants and special funds.
  • Stay current and adhere to all fiscal policies and procedures set forth by the University and CSU system as well as state and federal policy.
  • Effectively reconcile monthly procurement card statements, travel, and other pertinent paperwork related to fiscal spending and processes.
  • Forge strategic partnerships with a range of internal campus partners and external stakeholders to advance the advocacy and resource support needed for the undocumented student community at CPP.
  • Maintain a strong working relationship with CPP's assigned legal provider; support their campus needs (volunteer forms, office space, parking, printing access, etc.)

Participates in meetings, committees, and professional development activities; supports special projects and other duties as assigned.

  • Meet regularly with the SSEP Leadership Team; follow up on action items as appropriate.
  • Participate in SSEP staff meetings, in-service training sessions, retreats, conferences, and other professional development activities, including but not limited to collaborative EOP or RS programming needs.
  • Represents USS, SSEP, and the campus on various committees, meetings, and in regional and national organizations, as well as with the community at large.
  • Stay abreast of new developments and issues relating to and addressing the undocumented student community; academic advising; coaching for college students; admissions and financial aid; postsecondary access and equity programs; and student development and retention theory, research, and practice, etc.
  • Support with special projects and other duties as assigned.


  • Equivalent to graduation from a four-year college or University in a related field plus upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
  • Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
  • The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series, are required for appointment to this classification.
  • Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods.
  • Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Preferred Qualifications

  • A master's degree in counseling, clinical psychology, social work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
  • Knowledge and experience working with undocumented students and community, low-income, firstgeneration, and diverse student populations. Strong verbal and written communication skills (i.e., presenting, phone, in-person, emails, texts, etc.); communicate and listen attentively. Excellent interpersonal skills with ability to cultivate strong working and collaborative relationships with students, faculty, staff, and donors; work effectively with individuals of varying social and cultural backgrounds. Must protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA). Must comply with all university procedures and policies; interpret CSU admissions, residency, academic and financial aid guidelines. Strong organizational skills, high level of energy and flexibility, and the ability to handle multiple assignments, manage time effectively, and work independently and as part of a coordinated team. Uphold personal qualities of integrity, flexibility, and compassion.

COVID-19 VaccinationIndividuals who access in-person on- or off-campus University programs or activities are strongly recommended to follow the COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention and the California Department of Public Health and to follow any campus safety measures that may be recommended or required by Cal Poly Pomona to decrease the likelihood of COVID-19 transmission or illness and allow the core mission and activities of the campus to continue. The complete text of the policy may be viewed at COVID-19 Vaccinations and Other Safety Measures .Out of State WorkThe California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.Background CheckCal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.I-9Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.Child Abuse/Neglect Reporting Act (CANRA)The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.SmokingCal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.Clery ActIn compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.Reasonable AccommodationWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml.EEOCal Poly Pomona is an Equal Opportunity Employer. The University subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf.Closing Date/Time: August 25, 2023

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