Request for Proposals: Inbound Saves Program
United States
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Non-Profit
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/
Remote
Contract
MoveOn
Non-Profit
Listing Experiation
June 21, 2025
Opportunity Start date
June 21, 2025
Social Account
Description
Project Overview: Vendor will manage donor calls and emails on behalf of MoveOn, provide live agent support, handle database updates, and implement a Donor Saves program aimed at retaining donor contributions. Services will include maintaining high customer service standards, meeting defined performance metrics (e.g., speed of answer, abandon rate, donor satisfaction), and producing regular reports. The vendor will also develop and use MoveOn-approved scripts, train agents, and manage technical integration and reporting.
Submitted on
June 11, 2025
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