An IT Support Specialist is needed to maintain a partner's IT infrastructure, managing and troubleshooting various technologies remotely. Skilled problem-solver with IT best practices, communication skills, and passion for learning.

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Responsibilities:

• Primary Technical Support: Serve as the first point of contact for our partner, managing and resolving IT support requests and automated alert remediation.

• Network Management and Troubleshooting: Diagnose and resolve network issues, including connectivity, performance, and configuration challenges.

• Security Operations and Monitoring: Monitor and respond to security alerts using XDR/SIEM solutions, manage endpoint security, and assist in vulnerability remediation.

• User and Access Management: Maintain a directory of users, manage permissions, and ensure secure access to systems and data.

• System Maintenance and Patch Management: Oversee the deployment of security updates, patches, and software upgrades across various systems to maintain security posture and system health.

• Partner Communication and Collaboration: Clearly and effectively communicate technical information to both technical and non-technical stakeholders.

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Qualifications:

• IT Support Experience: 2+ years in a technical support role, adept at troubleshooting hardware, software, and foundational IT infrastructure.

• Networking Fundamentals: Understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs) with hands-on experience resolving connectivity issues.

• Security Awareness: Understanding of IT security principles, including endpoint protection, patch management, and secure user access.  Problem-Solving: Excellent analytical and troubleshooting skills with a methodical approach to resolving technical issues.

• Communication: Clear and effective communication skills (written and verbal) for engaging with partners and team members.

• Adaptability & Learning: Eagerness to learn new technologies and adapt to evolving IT environments.

• Collaboration & Independence: Ability to work effectively both independently and as part of a remote or hybrid team.

• Preferred Qualification: Direct experience with Foreman, Wazuh, and/or HashiCorp Boundary.

• Preferred Qualification: Relevant IT certifications (e.g., Network+, Security+, CCNA, Meraki CMNO)

• Preferred Qualification: Experience in the correctional or education technology space or familiarity with digital learning environments in secure settings.

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https://unlockedlabs.org/careers/81f194a4-94ce-4208-8216-2d2f0ad8e97c